CyberData 011214 Bedienungsanleitung PDF herunterladen (Seite 6)

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THERE'S AN ALLWORX SOLUTION FOR YOUR APPLICATION

ALLWORX SYSTEM OPTIONS

ACD – For 48x and 6x

• For 64 callers across 10 dened queues

• Visual indicators show the status of the queue line

through variations in the color and blinking of

Programmable Function Keys

• Record custom greetings for each queue

• Each queue can be assigned a descriptive name to

appear whenever drop down menus are available or

on your phone display when the phone is ringing

• Programmable Function Keys can be set so that

specic keys light up to represent specic call queues

• Each phone can be set to respond to queue

conditions differently, including different ring

cadences, ringing after a user-specied number of

callers enter the queue or after callers have exceeded

a user-specied time period

• Calls can be directed to managers or co-workers if the

wait time becomes too long, or too many calls are in

queue at any given time

• Track detailed statistics on the performance of

individual agents as well as on each call queue within

the system

• One time license fee

• Unlimited number of users

• Server software 7.1 is required

Advanced Multi-Site Software

• Global call routes include handsets at other sites • Global directory across all sites

• Monitor handsets from other sites via BLF • Additional Auto Attendant exibility

• Unied voicemail system across all sites • Real-time monitoring with automatic failover

• One time license fee for Primary site and each Branch site • Unlimited number of users

• Server software 7.1 is required

Advanced Multi-Site – Primary – For 48x and 6x

Software Option — Extend system features across multiple Allworx sites through the primary locationAdvanced

Multi-Site – Branch – For 48x, 6x and 6x12

Software Option — Extend more system features across multiple sites from the primary site to branch sitesAdvanced

Multi-Site Upgrade Option – For 48x and 6x

Upgrade Option — Upgrade an Allworx server from Advanced-Multi Site – Branch to Advanced Multi-Site – Primary

Dual Language Support – For 48x, 6x and 6x12

Business doesn't stop at the border — now Allworx will

actively help boost your international or multicultural

corporate presence.

• Companies with customers calling in multiple

languages can now choose the option of providing

voice prompts in two of the three offered languages

• The system can be congured based on employees’

preferred languages

• Two voice prompt languages can be chosen from

the following options:

– English

– Castilian Spanish

– French Canadian

• Sold as an option

• One time license fee

• Unlimited number of users

Call Queuing – For 48x, 6x and 6x12

A system software option that is used for distributing

incoming calls. Calls can be managed with up to 10

different queues. Call Queuing is the perfect solution for

the small business that wants to provide the extra touch

to the handling of their customer calls.

With the new Call Queues Reports businesses can

now pull full reports on the number of calls received,

serviced, abandoned,

exited and timed out for each queue. - IDEAL for

and distributing incoming calls so you can give your

customers that extra added attention. Each queue can

be customized to your business needs.

• Sold as an option

• One time license fee

• Unlimited number of user

Call Assistant – For 48x, 6x and 6x12

• Centralized call management

• Easy-to-use graphical user interface

• Status for every line and handset on system

• “Drag-and-drop” capability for transferring calls

• Record user’s calls and save as a WAV le

• Easy access to standard call functions

• Seamless integration with any Allworx phone

• Quick and easy installation

• Support for both VoIP and traditional Central Ofce

(CO) phone lines

• Favorites Tab— ability to choose which extensions to

display • TAPI support

• One time license fee

• Unlimited number of users

• Hot Desk — user real time tracking

• ACD agent real time display • User Presence

• Dial pad display disable feature

Conference Center – For 48x, 6x and 6x12

Take control of your communications with a fully

featured conference center that allows real-time

scheduling and managing of conference calls with both

internal and remote participants directly from

your desktop.

• Full administrative view of users and conferences

• Set up conference calls 24/7

• Secure conferencing option — ID and Password

protection

• Centralized scheduling and moderation of calls

• Easy-to-use graphical user interface

• Seamless integration with Allworx systems and

phones

• Quick and easy installation

• Ability to create recurring conference calls

• Sold as an option

• One time license fee

Allworx Interact™ Pro 1.1 – For 48x, 6x and 6x12

Allworx Interact applications bring effortless communi-

cation to your desktop. With Interact Professional 1.1

we have signicantly enhanced the features and every

customer will appreciate the improved efciency.

• Improved Station Status Display • Call Recording

• New Contacts Filters

• 6 Enhanced Contact Views

• New Dialing and Transferring Shortcuts

• External Program Link for External Contact Lookup

• Enterprise Install Support • Improved Settings Options

• Secure Login options (requires 7.7 software)

One Interact Professional license is included at no

charge with every server installed with 7.5 or higher.

Upgrades from Interact Professional 1.0 to Interact

Professional 1.1 are offered to any licensed Interact

Professional user for NO ADDITIONAL CHARGE when

the user launches Interact Professional. No partner

assistance is required to offer these great new features.

Reach™ Mobile SIP Client – For 48x, 6x and 6x12

• For iOS or Android devices

• Connects 1, 5 or 10 Reach devices to Allworx system

• You can simultaneously make and receive multiple

calls, transfer and conference them together from the

large, visual call windows

• Almost every Allworx function is at your ngertips,

including seamlessly transfer- ring any call, parking, or

holding calls. You also have separate audio controls.

• Call History makes it easy to view and return any

incoming or outgoing call as well as missed calls.

• Allows you to place calls from the internal Allworx

system contacts list or your local contacts contained in

your phone or tablet.

• See every Allworx system user’s presence along with

the status of their Allworx phone and Allworx Reach

device.

• Listen to any voicemail message in any order you

choose, and forward or create new messages

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